We currently don't take booking deposits for our appointments, and we'd really like to keep it that way. So to keep it fair for everyone, we've put some guidelines in place.
NOTIFICATION AND REMINDER OF YOUR APPOINTMENT
Things happen (trust us, we know), which is why we will send you a reminder of your scheduled visit via SMS or email a minimum of 48 hours prior to your appointment to allow for any changes. We understand that you may go "OMG, that was this week!" and need to change your booking.
All we ask is that when you realise you can't make it, you let us know to give us enough time to offer that spot to someone else. This includes needing to change your appointment to a shorter or longer treatment.
If you are jumping out of your skin to see us, AMAZING! Please don't forget to reply YES to your reminder. If your appointment is not confirmed, it may be offered to somebody else. We will make attempts to contact you first of course.
CANCELLATION AND RESCHEDULING FEES
If you provide us with less than 24 hours notice, fail to turn up for your appointment, or you have made multiple changes to your appointments, you may be charged a cancellation or rescheduling fee of $50. You may also be required to provide 100% pre-payment to secure future appointments. This will be non-refundable. If your schedule is a bit 'all over the place', we recommend trying your luck on the day.
Please note that any changes to Monday appointments need to be made by 12pm Saturday to allow us enough time to contact our waitlist and plan our day.
OTHER BOOKING DEPOSITS
During peak times and treatments over an hour, you may be required to secure your booking with a deposit.
You will be advised at the time of booking if this is required.